At Advanced Vestibular Clinics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, located at www.avcphysio.com.au (the “Website”).

Information We Collect

When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.
When you submit a form on our Website, such as a contact form, we may collect personal information from you, such as your name, email address, phone number, and any other information that you choose to provide. We refer to this information as “Contact Information.”

When you make a payment through our Website, we may collect your payment information, such as your credit card number and billing address. We refer to this information as “Payment Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information, Contact Information, and Payment Information.

How We Use Your Personal Information

We use the Personal Information that we collect to provide and improve our Website, communicate with you, process your payment, and respond to your inquiries. Additionally, we use this Personal Information to:

Communicate with you about our services, including providing updates and technical notices;
Screen our orders for potential risk or fraud; Provide customer support; Carry out our obligations and enforce our rights arising from any contracts entered into between you and us; and To improve and optimize our Website.

Sharing Your Personal Information

We may share your Personal Information with third parties who provide services to us, such as payment processing, customer service, and marketing services. We require these third parties to keep your Personal Information confidential and not to use it for any other purpose.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a resident of the European Economic Area, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at the email address listed below.

Data Retention

We retain your Personal Information for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also retain and use your Personal Information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory